TornTab
Support
Bills, archives, currencies, languages, and the one-time Pro unlock.
Get in touch
Have a question, a bug to report, or a feature request? Email us and we'll get back to you. If you're reporting a problem, please include your device model, your iOS version, and the app version shown at the bottom of the Settings screen.
Frequently asked questions
Where is my data stored? Is it backed up?
All your bills and settings are stored locally on your device. There is no cloud account, so your data is as safe as your device. Device-level backups — an encrypted iPhone or iCloud device backup, or an Android backup — include the app's data. There is no separate in-app cloud sync yet.
What's free, and what does TornTab Pro add?
The core of the app is free forever: creating, editing and deleting bills, the equal split, settle-up and who-owes-whom, marking people paid or treated, categories, search, the summary in your base currency, and light/dark themes.
| Free | TornTab Pro |
|---|---|
| Up to 3 bills at a time (archived ones count; deleted ones don't) | Unlimited bills |
| Standard new-bill defaults | Customise the defaults — people count, category, settle status, and whether the app asks each time |
| One currency, set in Settings, with the summary converted for you | Set a different currency per bill, for travel |
Pro is a one-time purchase, not a subscription, and it's included in Family Sharing.
I bought Pro but the app still says Free. How do I restore it?
Open Settings → TornTab Pro → Unlock and tap Restore. That asks Apple for your past purchases and re-applies Pro. Make sure you're signed into the same Apple ID you bought with — a purchase belongs to an Apple ID, not to a device.
If it still doesn't appear, email us with the date of purchase and we'll help.
Is Pro a subscription? Will I be charged again?
No. It's a single, one-time purchase — there's no renewal, no expiry, and nothing to cancel. Reinstalling the app or moving to a new phone doesn't cost anything; just tap Restore.
What does "Archive" do?
Archiving a bill keeps it viewable but removes it from all your running totals — the home net summary, the Summary screen, and each person's balance. It's reversible: swipe a bill right to archive it, and find archived bills via the Archived link at the bottom of the Bills list. Open one and tap Unarchive to bring it back. Archived bills are read-only until unarchived.
How do I change the currency?
Your base currency is in Settings and defaults to your device region. The Summary and per-person screens convert everything into it using cached exchange rates. With Pro you can also override the currency on an individual bill while editing it — useful on a trip.
Do exchange rates work offline?
Yes. TornTab downloads a snapshot of rates when it can and caches it on your device, so conversions keep working without a connection. Refresh them any time from Settings when you're online — the timestamp shows when they were last fetched.
What's the difference between Paid, Owes and Treated?
Tap the status icon on any participant row to choose one of three:
- Owes — they still owe their share. This is the default for everyone but you.
- Paid — they've settled up. Their share is unchanged, but the debt drops out of your running totals.
- Treated — you're covering them. Their share becomes zero and the split redistributes among everyone else.
How do I add people from my contacts?
While adding a participant, tap the contact icon on the row and grant Contacts access. The app reads your contacts only so you can pick a name — nothing is uploaded. You can always type names manually instead.
How do I change the app language?
TornTab supports English, Traditional Chinese and Simplified Chinese. Choose System or a specific language in Settings → Language.
How do I request a refund?
Refunds are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in with your Apple ID, and choose the TornTab Pro purchase. If something in the app didn't work as described, we'd genuinely like to hear about it first — email us.